Seva Bharat deeply values all contributions to sustain our mission. To protect the privacy of our donors we maintain the following policies: We may request personal information online, such as name, address, phone number, email address, and credit card number ONLY for the purposes of accepting donations. But:
Personal information stored in our database is protected with a secured login with authentication, assignment of a unique ID to each person with computer access, regular passcode changes, and user IDs are deactivated or terminated as needed.
We use data gathered for payment processors and other service providers only for the purposes described in this policy.
If you have questions about this Donor Privacy Policy or requests about the status and correctness of your donor data, please contact
We are committed to protecting donor personal information from unauthorized access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.
We may disclose information when required by law; when needed to protect our rights, privacy, safety, property, donors, or users; and when necessary to enforce our terms of service.
We may change the Donor Privacy Policy from time to time. Any and all changes will be reflected on this page. Substantive changes may also be announced through the standard mechanisms by which we communicate with our users and community. You should periodically check this page for any changes to the current policy.
We seek to retain donor-related information only as needed to fulfill the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in India may require the Foundation to keep contact information and contribution level of donors on file.
You have certain rights with respect to the information we collect about you. Upon request, we will tell you what information we hold about you and correct any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so unless we are otherwise required to keep it.
Seva Bharat follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or If the donor wants to cancel/deduct the donation, Seva Bharat Team will respond within 3 working days from the date of receiving the complaint from the donor. The timely refund of the wrongly deduced amount will depend on the type of card used during the transaction. We would require proof of deduction of the donation amount and written communication for a refund from the donor within two days after donation. In such cases, if the receipt already has been issued, then the donor needs to return the original receipt to our official address. In the case of a tax exemption certificate already issued, a refund will not be possible.
We use personal information collected from donors for the purposes of processing payments and communicating with donors about Seva Bharat. This information may include name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by check, Donor Data also includes the data visible on the check. Information from Payment Processors and Other Service Providers: Payment processors allow donors to give electronically using a payment services account, a credit card, or other payment methods. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.
Donor Data may be used for:
Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process. We use data gathered for payment processors and other service providers only for the purposes described in this policy.
